Frequently Asked Questions
Everything you need to know about SwiftCar.
With the Pre-paid plan, you load a balance into your SwiftCar wallet in advance. When you park, the fee is automatically deducted from your balance. It's perfect for frequent drivers who want a seamless, set-and-forget experience.
For the Pre-paid plan, you must maintain a balance equivalent to at least 3 hours of parking for the specific location you are entering. This ensures you have enough funds for a typical stay.
Pay-as-you-go links directly to your credit card. You are charged only for the exact duration of your stay after you exit. There are no upfront costs or minimum balances required.
Yes, you'll need a small RFID tag installed on your windshield (similar to a toll transponder). We provide free installation at partner locations, and it takes less than 5 minutes.
You can use SwiftCar at any lot in our network. Check our app or website for a map of participating locations. We're constantly expanding to new areas!
No problem! Once your RFID tag is linked to your account, you don't need your phone or wallet. The system recognizes your vehicle automatically and handles payment seamlessly.
Our systems are 99.9% accurate, but in the rare event of a glitch, press the help button at the gate for immediate assistance from our support team.
When you approach a SwiftCar-enabled gate, our RFID reader detects your unique tag from up to 10 feet away. The system verifies your account in milliseconds and opens the gate automatically.
Absolutely. We use bank-grade encryption and do not store your full credit card details on our servers. All payments are processed through a secure, PCI-compliant payment gateway.
No. Each tag has a unique encrypted code that is nearly impossible to duplicate. Additionally, our system tracks usage patterns and flags suspicious activity immediately.
Installation costs vary based on the size of your facility. Contact us for a customized quote. Most facilities see ROI within 12-18 months through reduced staffing costs and increased throughput.
Yes. SwiftCar automates entry, exit, and payment collection, significantly reducing the need for attendants at gates. Many owners reassign staff to customer service or maintenance roles.
Payments are deposited directly to your business account weekly. You'll have access to real-time analytics showing revenue, peak hours, and utilization rates.
Yes! Our API integrates with most modern parking management systems. Our technical team will work with you to ensure a smooth integration.
Download our app, create an account, link your payment method, and order your free RFID tag. You'll receive it by mail within 5-7 business days with easy installation instructions.
No monthly fees for drivers! You only pay for the parking you use. Parking lot owners pay a small monthly service fee based on facility size.
You can easily transfer your RFID tag to your new vehicle through the app, or request a new tag. If you no longer need the service, you can close your account at any time with no penalties.